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Measuring Performance

How do you measure your team’s performance in a real and meaningful way? i perform’s Quality Audits define the true customer experience and assess your team’s performance against your organisation’s procedures and standards. The programs are conducted by professional and experienced Mystery Shoppers and Mystery Guests to help you achieve continual improvement by actively and objectively measuring your team’s sales and service excellence.

Whether conducted as an independent program or used to monitor the application of i perform’s Maximising Sales training program our Quality Audits:

  • present the leadership team with meaningful insights into their team’s behaviour and provide a foundation for feedback and concrete action points
  • produce clearly outlined reports highlighting Key Performance Indicators based on real customer experiences
  • are conducted by phone or in person by trained professionals that match your clients’ demographic and expectations

what clients say

"We found i perform matched our own values and desire to ensure our teams have the best ability to grow as managers. The commercial outcome has been the improved communication skills, level of ownership of their roles and increased teamwork within the te

Troy Kelly, Managing Director Wagamama

businesses we work with

MINOR Hotels logo StateWater      LansonPlacelogogloria jeans zurich tourism australiaSofitelDeptAttorneyGeneral  Wyndham LogoLoreal logo      amway logo  Hilton

Free consultation valued at $370

Receive a free consultation with a senior consultant.

Call us on +61 408 813 685 (Australia)

                     +853-6650 9959 (Macau)

Email info@iperform.solutions

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