With extensive experience in both the Hospitality and Retail sectors, i perform offers programs specifically designed to support the Service Industry.
What better way to cater for the most discerning guests than to present a team who delivers personal, seamless service with confidence and professionalism? By creating a dedicated Butler Team, or creating a Culture of Personalised Service within the entire Guest Contact Team, you can delight your guests with a level of service that confirms your luxury status and meets guests' expectations.
The Butler Development program is designed to develop the performance of your Team in the following critical areas of service:
effective communications within the team, and interpersonal communication with guests including greetings, general knowledge and cultural awareness. Incorporates acceptance of responsibility, delegation, coordination, and follow-up of responsibilities
travel and transport arrangements, sourcing and compiling knowledge of tours, tourist attractions, local businesses, venues and special events, and offering solutions and recommendations
table setting, service skills, and essential food and beverage background knowledge
standards of guest suite presentation, personal valet services including packing and unpacking
Individually select and combine modules to tailor to your particular needs and goals.
REGISTER NOW"i perform created a program perfectly tailored to our retail style business. There has been phenomenal feedback from our salon owners and trainers, increased client satisfaction, and larger sales per transaction, now that we are taking the time to ask the right questions and closing with more confidence."
Receive a free consultation with a senior consultant.
